red velvet – cosmic (photobook ver)

Shipping Policy

• Orders are processed within 2-3 business days (excluding weekends and holidays). Pre-order items ship per the official release schedule.
• We ship internationally via SF Express, DHL, FedEx, and UPS, ensuring reliable, trackable delivery.
• Estimated Delivery Times:
  • USA: 7-12 business days
  • UK, Spain, Netherlands, Portugal, France, Germany: 6-10 business days
  • Canada, Australia, Italy: 10-15 business days
  • Europe (Other): 6-10 business days
  • Middle East (Saudi Arabia, UAE): 6-22 business days
• Shipping costs are calculated at checkout based on package weight.
• A tracking number is provided for all orders.
• Customs fees may apply; buyers are responsible for any duties or taxes.

Refund & Return Policy

• Non-refundable: Opened albums, lightsticks, pre-order, and limited-edition items.
• Returns: Items must be unopened, sealed, and in original condition.
• Request within 7 days of receiving the order.
• Return shipping is at the customer’s expense, unless the wrong item was sent.

For inquiries, contact :

• ADDRESS: 715 Broadway Ave, Denton, MT 59430, United States

• PHONE: +1 929-224-5406

• EMAIL: Info@kzoneshop.com