Refund & Return Policy

Effective Date: Wednesday, February 5, 2025

At Kzoneshop.com, we are committed to providing high-quality, authentic K-pop products to fans worldwide. Please review our Refund & Return Policy carefully before making a purchase.

1. Return Policy

1.1 Conditions for Returns

We accept returns and exchanges for both defective and non-defective products, subject to the following conditions:

  • Product Condition: Items must be unopened , unused, and in their original packaging.
  • Return Window: Returns must be initiated within 7 days of receiving your order.
  • Return Method: Customers can return items by mail or drop them off at a designated location.
  • Return Label: A free return label can be downloaded and printed.
  • Restocking Fee: No restocking fees apply.

Returns will not be accepted if:

  • The product is opened, used, or damaged by the customer.
  • The original packaging is missing or altered.

1.2 Non-Returnable & Non-Refundable Items

Certain products cannot be returned or refunded under any circumstances:

  • Opened or unsealed K-pop albums and photocards.
  • Pre-order exclusive or limited-edition items.
  • Lightsticks and other electronic merchandise once opened.

2. Refund Policy

2.1 Eligible Situations for Refunds

Refunds are issued only in the following cases:

  • Incorrect Item Received:

    • If you receive the wrong item, we will offer a full refund or replacement.
    • Return shipping costs will be fully covered.

  • Defective or Damaged Product:

    • If an item arrives damaged due to our error, you may request a full refund or replacement.
    • Proof of damage (photos/videos) must be submitted to our support team.

  • Customer-Initiated Returns:

    • If you return an item for personal reasons (e.g., change of mind), the return shipping costs will be your responsibility.

2.2 Refund Process

  • Refunds are processed within 7 business days after the returned item is received and inspected.
  • Refunds will be credited back to your original payment method in USD.

3. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Email us at info@kzoneshop.com within 7 days of receiving your order. Include:

    • Your order number
    • Product details
    • Photos/videos of any issue (if applicable)

  2. Wait for Instructions: Once approved, you will receive return shipping instructions.

  3. Ship the Item: Securely package the item and ship it to the provided return address.

  4. Receive Refund/Replacement: Once we receive and inspect the item, we will notify you and process any eligible refund or exchange.

4. Additional Notes

  • Lost or Delayed Shipments: We are not responsible for shipping delays or lost packages caused by the courier.
  • Customs Fees & Import Duties: Customers are responsible for any import duties, taxes, or fees on international shipments. These are non-refundable.

5. Contact Us

For any questions regarding this policy, please contact:

 Email: info@kzoneshop.com

By purchasing from Kzoneshop.com, you agree to comply with this Refund & Return Policy.